“What we have here is a failure to communicate”

I am not one to quote from the Captain in Cool Hand Luke, but it seemed appropriate for this posting.

It has been a very trying couple of months on the eHealth and healthcare front. The fallout from the eHealth Ontario scandal continues, and the agenda for creating Electronic Health Records appears to be stalling. One of the big challenges surrounding the eHealth Ontario issue was one of poor communication from the agency to the public from the moment it became headline news. Leaving aside all things eHealth…is there a larger systematic problem in the wider healthcare arena when it comes to communicating with the press or the general public?

The latest healthcare communication challenge seems to be around the new restrictive communication rules at the Alberta superboard. According to the story, it appears the new rules are muzzling employees from speaking out. The problem with this strategy is it makes people wonder what the superboard is trying to hide. The whole thing may be benign, but it creates an information vacuum that forces the public, journalists, bloggers like me, etc thinking the worst. Full  and open disclosure is always the best policy. It may hurt in the short run, but the alternative will always catch up to you.

Mark

One response to ““What we have here is a failure to communicate”

  1. I wholeheartedly agree. I contend (and will tell anyone who will listen) that the eHealth Ontario “scandal” has created a wonderful opportunity to promote the virtues of eHealth and to explain to the public the benefits of making significant eHealth investments NOW!

    Mike

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