I am not one to quote from the Captain in Cool Hand Luke, but it seemed appropriate for this posting.
It has been a very trying couple of months on the eHealth and healthcare front. The fallout from the eHealth Ontario scandal continues, and the agenda for creating Electronic Health Records appears to be stalling. One of the big challenges surrounding the eHealth Ontario issue was one of poor communication from the agency to the public from the moment it became headline news. Leaving aside all things eHealth…is there a larger systematic problem in the wider healthcare arena when it comes to communicating with the press or the general public?
The latest healthcare communication challenge seems to be around the new restrictive communication rules at the Alberta superboard. According to the story, it appears the new rules are muzzling employees from speaking out. The problem with this strategy is it makes people wonder what the superboard is trying to hide. The whole thing may be benign, but it creates an information vacuum that forces the public, journalists, bloggers like me, etc thinking the worst. Full and open disclosure is always the best policy. It may hurt in the short run, but the alternative will always catch up to you.