Too cool for words

Talk about accountability and transparency:

Beyond the “cool factor”, I was struck by the courage of the organizations involved to publicly display wait time data and their choice of such a public means of doing so. I wonder if the public display of this wait time data will change patient behaviour in choosing when to go to the ER. Will long wait times discourage people with simple ailments from going to the ER and seeking alternatives such as walk-in clinics instead?


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