One Patient, One Record – Dr. Jay Mercer

Dr. Jay Mercer is an Ottawa family physician who divides his time between a fully automated office and Medical Director of the Client Services group at MD Practice Solutions Inc.   Dr. Mercer speaks and writes frequently about practice automation for physicians groups across Canada and was involved in developing CMA’s physician website and patient portal.  Dr. Mercer’s presentation is entitled “Meeting Patients Online to Actively Manage Chronic Illness”.  Highlights include:

  • 2252 patients in portal (1535 with PHR data); 138 physicians actively using portal
  • Insights
    • Providing data to patients is very important; offer background information to prepare for next visit
    • Positive patient feedback; interested in using portal functionality
    • Patients will make good use of online access to their care providers
  • Primary conclusions
    • Most patients are already online – many are ahead of their physicians in online use
    • Health info from outside the office will help better manage chronic outcomes
  • Secondary conclusions
    • Oldest patients will be the biggest users
    • Patients can spell (and will correct your spelling)
    • Acceptable use needs training
    • Collect data in a structured manner or patients will invent their own structure

Mike

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