Tag Archives: Donna Cryer

Consumer or patient: What’s the difference?

I recently attended the annual Canadian eHealth conference, held this year for the first time at the new Ottawa Convention Centre. One of the themes that emerged during the conference, at least for me, was the role of the individual in their health and healthcare and the extent to which information and related technologies might change this role. Many speakers and participants spoke about the emergence of the Healthcare Consumer and some even suggested that their behaviour will shape future healthcare services. While I think that consumerism has a role to play in healthcare, I also believe that the traditional roles of patient and physician are not going to disappear anytime soon – nor should they.

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Mike